SHIPPING & RETURNS

This policy sets out the returns policy for goods or services purchased through the online store operated by SIX SHOP.

 

To be eligible for a return, your item must be unused and in the same condition that you received it, and it must be in the original packaging. Return postage costs must be covered by the customer.

 

Our standard returns policy entitles you to a full refund of the purchase price and postage charges if you change your mind (i.e. the goods provided are not faulty or were not described properly) and notify us within 14 days of receipt of goods. The item then must be sent back within the next 14 days. If you change your mind and notify us after the 14 days of receipt of goods then the postage charges cannot be refunded. 

 

If the item you purchased was faulty or did not work properly, or you think the item was not as described in the item description, please contact us first before requesting a refund as we may be able to resolve your problem to your satisfaction

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Once your return is received and inspected we'll contact you to let you know whether your refund will be processed or not, and credit your original method of payment, within a certain amount of days.

 

If you haven't received a refund yet where we have told you we have issued one, please check your bank account or card statement to make sure it hasn't been received and then contact your bank as some banks or card companies take a number of days to credit your account.

 

If an item you purchased was purchased with a discount voucher, then we will only refund the amount that you paid (and not the amount the item was listed for).